Shipping policy

Thank you for shopping consumer electronic products with Arlo Robinson. We are dedicated to providing professional packaging and safe logistics services for all precision electronic devices, ensuring every item is delivered intact, fully functional, and in good condition. This shipping policy governs the order processing, shipping arrangements, delivery terms, and logistics-related after-sales regulations for all orders.

1. Order Processing and Preparation Time
After successful payment confirmation, all consumer electronic orders will be processed, inspected, packaged, and dispatched within 1 to 3 business days (excluding weekends and New Zealand public holidays). Every electronic product undergoes strict pre-shipment functional testing and appearance inspection to guarantee normal operation and perfect condition before shipment.
During peak sales seasons, large-scale promotions, or high order volume periods, order processing may be slightly delayed. If the processing time exceeds 3 business days, we will proactively notify customers via email with updated order status and revised shipping estimates.

2. Shipping Fees and Delivery Estimates
Shipping costs are automatically calculated based on the total weight, volume, product quantity, and shipping destination of your order. The exact shipping fee will be clearly displayed at checkout before payment, with no hidden charges applied afterward.
We provide worldwide standard international shipping services. The estimated delivery time after shipment is 15–18 business days. All delivery times are approximate and not guaranteed. Actual transit time may vary due to international logistics transit, local carrier efficiency, customs clearance procedures, severe weather conditions, regional transportation restrictions, and other uncontrollable external factors.

3. Shipment Confirmation and Order Tracking
Once your order has been dispatched from our warehouse, you will receive an official shipment confirmation email containing your unique tracking number, carrier information, and a real-time tracking link.
Due to system data synchronization delays, tracking information may take 24 to 48 hours to update and become visible online. If tracking information remains unavailable after 48 hours, please contact our support team for manual verification.

4. Shipping Address Accuracy Policy
Customers are responsible for providing accurate, complete, and valid shipping information, including the detailed street address, postal code, recipient full name, and active contact phone number. Please verify all address details carefully before completing payment to avoid delivery issues.
Arlo Robinson shall not be held responsible for failed deliveries, lost parcels, or misdelivered orders caused by incorrect, incomplete, or invalid address information provided by customers. If a package is returned due to address errors, the customer will bear the reshipping fee for secondary delivery.

5. Lost or Damaged Package Resolution
Lost Packages: If your package is confirmed lost during transit, please contact our customer support within 7 calendar days from the estimated delivery date. We will cooperate with the logistics provider to conduct a full investigation and offer a refund or reshipment solution once the loss is verified.
Damaged or Malfunctioning Items: Consumer electronic products are precision devices. If you receive items with physical damage, scratches, or functional failures caused by extrusion, collision, or improper logistics handling, please submit a support request within 48 hours of delivery. Clear photos and videos of the outer packaging, shipping label, and defective products are required for verification. Our team will review your case within 3 business days and provide a proper resolution.

6. Product Usage and Liability Disclaimer
All electronic products are shipped with original factory packaging and protective materials. Arlo Robinson is only liable for product damage or functional errors directly caused by logistics transportation. We assume no responsibility for device failure, damage, or malfunction resulting from improper operation, unauthorized disassembly, private modification, improper storage, misuse, or artificial damage after delivery.

7. International Shipping and Customs Policy
For all international cross-border shipments, any applicable customs duties, import taxes, inspection fees, and other related charges are the sole responsibility of the customer. These fees are not included in the product price or shipping cost paid at checkout.
Customers must comply with the import and export regulations of both the shipping country and destination country. We are not liable for packages detained, returned, or confiscated by customs authorities due to violations of local regulations, and no shipping fees will be refunded in such cases.

8. Contact Information
If you have any questions, concerns, or inquiries regarding this shipping policy, logistics status, or package issues, please feel free to contact our official support team via the following methods:
Company Name: Arlo Robinson
Email: contact@circuquynx.shop